Terms and Conditions

Lease a Bike

Welcome to the Lease a Bike website ("Website")

This Website and all content on the Website are owned and operated by Bike Mobility Services B.V. (‘Lease a Bike’) with headquarters at Stationsplein 19a, Amersfoort in the Netherlands - KVK number: 74932020

Conditions valid from 1 January 2025:

For all lease contracts started after 1 January 2025.

ANNEX 1: SERVICE CONDITIONS

ANNEX 2: INSURANCE CONDITIONS

ANNEX 3: CONDITIONS 24-HOUR ROADSIDE ASSISTANCE SERVICE

ANNEX 4: COLLECTION PROTOCOL

Conditions valid until 1 January 2025:

For all lease contracts started before 1 January 2025.

ANNEX 1: SERVICE CONDITIONS

ANNEX 2: INSURANCE CONDITIONS

ANNEX 3: CONDITIONS 24-HOUR ROADSIDE ASSISTANCE SERVICES

ANNEX 4: INTAKE PROTOCOL

Wherever Lessee is mentioned in these appendices, in addition to Lessee, the employee to whom Lessee has made the bicycle available is also meant.

Conditions applicable from 1 January 2025

For all lease contracts started after 1 January 2025.

BIJLAGE 1: SERVICEVOORWAARDEN

Article 1 – RMT service package

1.1 When concluding the lease contract the Employee must select a Repair, Maintenance and Tyre (RMT) service package for the Lease Bicycle. The Employee may choose from four (4) options for this RMT service package:

Basic RMT Service Package: the service costs relating to repairs, maintenance and/or tyres are reimbursed up to €100 including VAT per year. Service costs exceeding this amount are payable by the Lessee. The Lessee may select the Basic RMT service package for all types of bicycles, with the exception of e-bikes.

Standard RMT Service Package: the service costs relating to repairs, maintenance and/or tyres are reimbursed up to €150 including VAT per year. Service costs exceeding this amount are payable by the Lessee. For e-bikes at least the Standard RMT service package is required.

Premium RMT Service Package: all service costs relating to repairs, maintenance and/or tyres will be reimbursed. The Lessee does not have to pay any excess for this package. Service requests submitted during the last six (6) months of the lease contract will only be considered and accepted if the service request is necessary for the safety or proper functioning of the Lease Bicycle. If LAB believes (at its own discretion) that there is no necessity as referred to in the previous sentence, it may refuse the service request. The Lessee may only select the Premium RMT service package in respect of lease contracts for e-bikes.

S-Pedelec RMT-Service Package: the service costs relating to repairs, maintenance and/or tyres are reimbursed up to €300 including VAT per year. The S-Pedelec RMT Service Package is included as standard when leasing an S-Pedelec. Any service costs exceeding this amount are payable by the Employee.

1.2 The RMT service packages only include repairs, annual maintenance and/or service necessitated as a result of wear and tear and that affect the operational safety or proper functioning of the Lease Bicycle.

1.3 The 24-hour repatriation service to the LAB dealer is included standard in all aforementioned RMT service packages (see Appendix 3 for the Terms of 24-hour Repatriation Service conditions). The costs of repatriation will not be charged to the annual RMT service budget.

Article 2 – Exceeding the RMT service package

2.1 Before a service request is performed the Lessee must inform the Dealer that the Lease Bicycle is the property of the lease company and that the Dealer should initially not charge the costs to the Lessee.

2.2 If the Lessee requests the Dealer – under the RMT service package – to service the Lease Bicycle, the Dealer will check the available budget with LAB before commencing the work. This budget depends on the selected RMT service package referred to in Article 1.

2.3 If LAB informs the Dealer that all or part of the service costs are not covered by the applicable RMT service package, the Dealer must inform Lessee accordingly. The Lessee must agree in writing (e.g. by e-mail) that he/she is fully or partially responsible for the costs of this work and that he/she will pay the Dealer’s related invoice. If the Employee refuses to accept this, the Dealer may not service the bicycle.

2.4 If the Dealer makes enquiries at LAB and it transpires that the costs for performing the intended service are not covered by the applicable RMT service package or result in the annual maximum budget being exceeded, all or part of these service costs will be charged to the Lessee. The Dealer’s relevant invoice will in that event be payable by the Lessee.

Article 3 – Other terms of service for regular maintenance and non-damage

3.1 Repairs that are necessary due to an incident or loss event as referred to in the Insurance Conditions will be assessed and settled in accordance with the Insurance Conditions referred to in Appendix 2.

3.2 The costs of replacing tyres due to normal wear and tear are not charged to the Lessee. However, the costs of replacing tyres will be passed on to the Lessee if the Lease Bicycle has been used inexpertly or in case of excessive wear and tear, for example because of consistently low tyre pressure.

3.3 Replacement transport, to bridge the period during which the Lessee cannot use the Lease Bicycle because of maintenance, repairs and tyre replacement, is not covered by the lease contract. The costs of replacement transport (rented bicycle) are payable by the Lessee.

3.4 The Lessor is not liable for damage that has occurred or that is possibly related to the manner in which maintenance or repair work has been performed. The Lessee may not invoke this damage as ground for suspending his/her payment obligations towards the Lessor.

3.5 All costs associated with maintenance, repairs and replacement of tyres that are not covered by the Contract are payable by the Lessee and may be charged to the Lessee.

APPENDIX 2: INSURANCE TERMS AND CONDITIONS

Article 1 - In the event of theft the lease bike is insured against:

· Theft. This includes any damage to the lease bike and accessories caused:

a. By an attempted theft.

b. During the period the bicycle was stolen

· Damage. This includes any damage to the lease bike caused by an accident, fall, or any other external cause of damage. Damage to the helmet is also insured if this is caused by a fall or accident involving the lease bike.

Article 2 - In case of theft, the Employee must:

· Report the theft to the police.

· Notify the dealer of the theft as soon as possible, and submit the police report (stating the frame number of the bicycle).

· Keep the original keys of the lock for three (3) months; at least one (1) key must show signs of use. If the Lessee uses an electronic lock he/she must prove, by means of an e-log, that the bike was properly locked. The manufacturer of the bike can usually help with this.

Article 3 - In case of damage, the Employee must:

· Report the damage to the Dealer as soon as possible.

· Limit the damage as much as possible.

Article 4 - Compensation in case of theft

If the insurer has confirmed that the stolen bicycle will be reimbursed, a new, similar bicycle (of the same purchase price) will usually be made available to the Lessee. If the price of a new, similar bicycle has increased, the difference is payable by the Lessee. If, for any reason, it is not possible to offer a similar bicycle, or not within a reasonable period of time, the Lessee has the following two options:

1) The Lessee selects another bicycle for up to the original purchase price of the stolen bicycle, or

2) The Lessee terminates the Contract free of charge. In this situation, no insurance excess applies.

If a similar bicycle is available within a reasonable period of time, the Lessee may also decide not to take a new bicycle under the existing lease contract, but to terminate the existing lease contract free of charge, subject to the condition of entering into a new lease contract. In that case, the insurance excess, if any, does not apply (see the table ‘Excess payable by the Lessee for each claim’).

Article 5 - Loan e-bike

In case of damage or theft, the Lessee is entitled to use a loan bicycle for up to seven (7) days, provided that one is available at the dealer.

If the Lessee has a lease contract for an e-bike or speed pedelec, the Lessee is entitled to a loan e-bike. If the dealer does not have a loan e-bike available, another bicycle may be offered.

If the waiting period for a new bicycle is more than seven (7) days, this will be at the expense and risk of the Lessee. It is not possible to (temporarily) suspend the Contract and the Lessee is not entitled to any compensation in case of delays in the delivery.

Article 6 - Removable display If a display is removable, there is no coverage for theft. These costs are therefore fully borne by the lessee.

Article 7 - GPS tracking and recovery For bicycles equipped with a GPS tracking system with a recovery service, the deductible as described in Table 1 under “Theft - GPS tracking & Recovery | Present” applies, if it can be demonstrated to the dealer that a theft report has been made to the connected alarm center. If this is not the case, the deductible under “Theft - GPS tracking & Recovery not present” applies.

Article 8 - Second lock

For the bicycle types E-bike, (e-)Cargo bike, and Speed-pedelec (see Table 1), a second lock (ART-2 certified or higher) is mandatory. It is possible to include a second ART-2 certified lock in the lease agreement.
The bicycle types from Article 8.1 must always be secured with a second lock in addition to the standard lock. If possible, secure the bicycle to a fixed object such as a tree, lamppost, bicycle rack, or a fixed object in a locked space.

Article 9 - The Lease Bike is not insured:

if damage has occurred and/or been exacerbated by fault, with permission, or through reckless behavior.
in case of (attempted) fraud or providing incorrect information.
if the rider of the bicycle was under the influence of alcohol, drugs, or medication to such an extent that riding is prohibited by law, or if the rider refuses to cooperate with an investigation into this.
for all damage that occurs through normal use. This includes wear and tear or damage to tires, bell, coat guards, cables, luggage straps, and damage from scratches, unless other damage to the insured object has also occurred due to the same insured event.
damage to the battery, while the battery is still functioning normally.
if the maintenance and repair instructions are not followed or if the bicycle has been tuned/modified to increase speed.
during participation in competitions or training for them.
in case of theft, if the bicycle was not locked. By lock, we mean an ART-approved lock (category two or higher).
in case of theft of an e-bike, when:
- It was not locked with one or two (depending on the type of bicycle) ART-approved lock(s) of category two or higher (the supplied frame lock alone is not sufficient).
- It was left on a bicycle carrier or roof rack of a motor vehicle.

Article 10 - Specifics for racing bike and mountain bike insurance

For the racing bike or mountain bike, it is not necessary to have an ART-approved lock.
Theft of your bicycle is only insured if the bicycle is stolen from a locked space AND there are signs of forced entry.
The bicycle is therefore not insured when it is left on a bicycle carrier or roof rack of a motor vehicle.
Damage to your racing bike or mountain bike that occurs during competitions is not covered by this insurance.
The Racing bike and Mountain bike are not insured against theft when parked on the go.
The Lessee is insured in case of robbery.

Article 11 - If a speed-pedelec is chosen, the Lessee is automatically insured for: Statutory Liability

Covered is damage to other persons and/or property, caused by or with the bicycle.
In addition to the exclusions from the previous article, not insured is damage:
- To the insured and to the insured's possessions.
- By someone using the bicycle without permission.
- By someone who has obtained the bicycle through theft or violence.
- While the bicycle is outside the EU for more than 6 consecutive months.
Compensation per event:
- For damage to property, up to a maximum of € 2,500,000.
- For personal injury, up to a maximum of € 6,450,000.

Article 12 - What the insurer expects from the Employee: Duty of care The Employee must take all precautions to prevent theft, loss, or damage, including by: Carefully storing the original bicycle keys and not leaving them unattended; Properly locking the bicycle; * When the bicycle is equipped with a GPS tracker, registering the bicycle with the tracking service and, in case of theft, reporting it to the connected alarm center.

Lock and original bicycle keys: In case of replacement of the lock and/or loss of the original bicycle keys, the Lessee must have duplicate key(s) made by the lock manufacturer.

Article 13 - Communication The insurer may in certain cases contact the Lessee directly. The insurer will then receive the necessary personal data from VWPFS. This contact takes place when necessary for the execution of the insurance agreement.

Article 14 - How does the insurer handle the Employee's personal data? If the insurer has contact with the Lessee, they may register their data. The insurer treats this data with the utmost care. Privacy legislation applies to this. Do you want to know more about your privacy? The insurer adheres to the Code of Conduct for Processing Personal Data by Insurers when processing personal data.

Article 15 - Fraud An insurance policy is based on trust. The insurer and/or Lessor therefore do everything possible to detect and investigate fraud. If fraud is involved, the insurer and/or Lessor may take measures such as:

Reclaiming a paid compensation from the Lessee.
Charging for extra costs incurred, such as internal investigation costs.
Filing a report with the police and reporting the fraud to the Foundation Central Information System (Stichting CIS) and/or to the Center for Combating Insurance Fraud. By doing so, we warn other insurers about fraudsters.

APPENDIX 3: TERMS OF THE 24-HOUR REPARATION SERVICE

1. The Lessee is entitled to a 24 hour breakdown service from the ANWB in the Netherlands for 365 days per year during the term of the lease contract. The aim of the service is to enable repair and maintenance of the bicycle under the ROB service package if the Lessee is on the road. The Lessee is not entitled to the service at his own home address.

2. The breakdown service of the ANWB can only be called via the ANWB service line which has been set up especially for Lease a Bike: telephone number 0592 390 471.

3. The breakdown service will first try to resolve the cause of the stranding by telephone. If this is unsuccessful, a mechanic will come on site and try to repair the lease bicycle. If the mechanic also fails to repair the bicycle on location, the mechanic will proceed to repatriate it (see 3.4).

4. If it is not possible to repair the lease bicycle on location, the Lessee is entitled to repatriate himself and the lease bicycle up to a maximum of 30 km. The defective bicycle will be transported (at the discretion of the Lessee) to: 1) the starting point of the bicycle tour, 2) the end point of the bicycle tour, or 3) a Lease a Bike dealer of his choice.

5. If the bicycle is repaired on location, the mechanic may in some cases charge the Lessee directly for the costs of parts. The Lessee can claim these costs 1:1 from Lease a Bike, after which these costs will automatically be deducted from the ROB budget of the Lessee (if the ROB budget is sufficient).

6. If the Lessee is involved in an accident with personal injury, the Lessee is entitled to personal injury advice and possibly legal assistance from 'DAS Rechtsbijstandverzekeringen', telephone 020 651 7215.

APPENDIX 4: RETURN PROTOCOL

Terms & Acquisition

At the end of the lease period or if the Lease Contract ends, the Employee to whom the Lessee has made the Lease Bicycle available has the possibility to purchase the Lease Bicycle. The Employee is the rider of the Lease Bicycle; he/she may purchase the Lease Bicycle in the condition it is in “as is, where is”) - with due observance of any other applicable conditions. If the Lease Bicycle is purchased, the lease company and LAB NL give no warranty regarding the quality and/or condition of the Lease Bicycle on the purchase date.

If the Employee does not purchase the Lease Bicycle, he/she must return the Lease Bicycle, the accompanying keys, and all accessories, documents and other add-ons to the Dealer within one (1) day after the expiry of the lease period/after the end of the lease contract. The Dealer will check the Lease Bicycle on the basis of this return protocol. The Dealer will record its findings on the condition of the Lease Bicycle in a written inspection report. This inspection report must be signed by both the Dealer and the Employee to whom the bicycle has been made available by the Lessee.

If the Employee does not purchase the Lease Bicycle (with the accompanying keys, accessories, documents and other add-ons) and fails to return the Lease Bicycle to the Dealer within the period mentioned above, the Lessee will forfeit an immediately due and payable penalty equal to one monthly Lease Instalment. If the Lessee continues to fail to comply with this obligation after a demand from the Lessor, the Lessee will additionally forfeit an immediately due and payable penalty of EUR 50 for each week that this breach continues, with a maximum of EUR 1,000 in aggregate. The specific rules regarding the purchase of the Lease Bicycle are laid down in the Collaboration Agreement concluded between LAB and the Lessee.

Return Scheme

During the inspection the Dealer will also determine whether all parts and accessories forming part of the Lease Bicycle are present and/or whether the signs of use are commensurate with the purpose and duration of use of the Lease Bicycle. A distinction will be made between acceptable signs of use and unacceptable signs of use (damage).

The following criteria are used to determine whether the Lease Bicycle and all parts forming part of the lease contract have been properly returned:

· the Lease Bicycle must be returned in its original condition (including battery, luggage carrier(s), lights, etc.);

· all keys (at least two (2)) must be returned;

· the warranty certificate must be returned (this applies only if the Lease Bicycle is returned prematurely), and

· all accessories included in the lease contract must be returned.

If it is concluded that not all parts pertaining to the lease contract have been returned, these must be returned within five (5) business days at yet. If this period is exceeded, the costs for replacing the parts concerned are payable by the Employee.

The following criteria are used to determine whether the Lease Bicycle shows signs of excessive use:

· the Lease Bicycle must be fully functional;

· the Lease Bicycle must be in adequate state of repair; and

· the visible signs of use must be the result of normal use or normal wear and tear.

If it is found upon returning the Lease Bicycle that it does not meet the criteria regarding acceptable use, the repair costs, to be determined by the Lessee, will be payable by the Lessee.

Below a non-exhaustive list of signs of use is given that are considered unacceptable (damage):

· non-functioning parts;

· missing parts;

· broken, seriously deformed or dented parts;

· deep scratches and abrasions that do not disappear after polishing;

· tarnishing or corrosion of the paint (e.g. because of bird droppings, stickers);

· inexpertly repaired parts;

· holes, corrosion or damage caused by removing accessories;

· defective or torn saddle;

· defective inner and/or outer cables (brake or gear cables).

Conditions valid until 1 January 2025

For all lease contracts started before 1 January 2025.

APPENDIX 1: TERMS OF SERVICE