You’ve got bikes, we’ve got companies

How great that you want to register with Lease a Bike! By filling in the form on the website, Lease a Bike will receive all the information and Lease a Bike will get to work for you. You will hear within 4 weeks whether you will be added to our network as a dealer!

Yes! After you have registered via the registration form on the website, Lease a Bike will create an account for you. Once this has been created, you will receive an email to confirm your account.

Using the Lease a Bike platform is free of charge.

You can easily sign up for the Lease a Bike newsletter via https://www.lease-a-bike.nl/en/contact.

Take the following steps for a new customer:

Step 1: Log in

When a customer comes for a new lease bike, it is important to always log in to the platform first

Step 2: Customer arrival

The customer arrives with an email with information for leasing a bike:

• Order code

• Bicycle lease guidelines

Step 3: New contract

a) In the portal you will see “contracts” on the left in the menu. There you will see an overview of the contracts. Click on “new contract” and enter the customer’s order code.

b) Agree to the guidelines after entering the code.

Step 4: Processing

a) Enter the selected bike and the service & insurance package.

b) The customer receives and confirms the transfer agreement and receives a PIN code. Enter the PIN code, frame number and battery number if applicable and check his/her ID. Done!

To create a new customer (contract), log in to your own platform environment. And you need the six-digit order code that the customer received after approval from the employer. With that order code, you can enter this customer in the digital platform as a new contract.

Yes. Your customer's company determines the maximum price of the bike. It is important that this is adhered to. When you enter the customer's order code in the platform, we also ask you to confirm this maximum amount, so that nothing can go wrong.

If the customer has his eye on a bike that is more expensive than the prescribed maximum amount from the company, the customer can unfortunately not pay the difference. If the customer still has his mind set on a more expensive bike, the customer can enter into a conversation with the company to discuss the possible options.

Certainly! For a lease bike, accessories may be leased for 15% of the recommended retail price. You can add these in the digital platform when drawing up the contract.

Leasing accessories is only possible for accessories that can be attached to the bike, such as a different saddle, bike bags, crate or new pedals. Exceptions to this rule are a helmet and chain lock. This advantage does not apply to other 'loose' accessories, such as a rain suit, bike computer, and they cannot be leased.

Please note that any accessories you may have are leased directly with the bike. As soon as the customer leaves your store with the new bike, the lease contract is activated. After that, no more accessories can be added.

Our advice is to do so. This way you can easily contact your customer if necessary.

It is possible that the brand is not in the selection. At that moment you can contact Lease a Bike and they will add the desired brand directly, so that you can select the correct brand and continue entering your contract. The accuracy of entering the frame number, model, battery number and the article numbers and the associated amounts is of great importance.

In case of a battery upgrade, the recommended retail price must be increased.

You can log in in two ways:

1. Via the platform
2. Via our own website (click on ‘log in’ at the top right)

The first time you log in via the activation link that you received by e-mail. If there is too much time between creating your account and your first login attempt, you must – for cyber security reasons – request a new link by requesting a new password (‘Forgotten password’).

Our platform is fully set up in accordance with the provisions of the General Data Protection Regulation (GDPR). Would you like to know more about this? Send your question to [email protected]

First, check whether the customer's company is already affiliated with us. If this is not the case, the customer can contact the HR department of the company. They can then contact us. Of course, the customer can also contact us, so that we can contact the employer. Also, give the customer a flyer from us, for more information.

The scheme applies to all types of bicycles! From e-bikes to granny bikes and from mountain bikes to electric cargo bikes. From the classic collection you can think of brands such as Gazelle, Batavus, Sparta, Koga, Giant, Trek, Cortina, Kalkhoff and Qwic. But other bicycles, such as Stromer, Riese & Müller, Urban Arrow, Cervélo, KTM, Cube, BMC and Santa Cruz also participate!

The dealer discount is calculated on the total amount (excluding VAT) of the bicycle and leased accessories.

Every contract includes a 24/7 repatriation service. If your customer breaks down in the Netherlands or Belgium, we will pick them up. If your customer leases an e-bike or speed pedelec, they are also entitled to a replacement bike, for a maximum of seven days.

How annoying! Unfortunately, this can happen. If one of your customers' bikes has been stolen, the customer first reports it to the police. It is important that the customer has both original keys and that the customer has the frame number included in the report. This number can be found via our platform. After reporting the theft, the customer comes to your store to fill out a theft form together.

You send this form to FietsROB. They are the point of contact and arrange further processing with Unigarant, our insurer. If the claim is approved, Unigarant will pay out the money within five working days.

In the meantime, you provide a comparable loan bike as soon as possible, for a maximum of seven days. The contract with the customer continues as normal.

How annoying! Unfortunately, this can happen. If one of your customers' bikes is damaged, report this via the damage form. It is important that you provide this form with a quote for the repair costs.

Send this form to FietsROB. They are the point of contact and will arrange further processing with Unigarant, our insurer. If the claim is approved, Unigarant will pay out the money within five working days.

We work together with FietsROB: a link between bicycle shops and lease bicycle users. They arrange the handling of service, maintenance and repairs. At FietsROB you can submit repair and maintenance requests. When you send a request, FietsROB will assess it. This way you can continue helping your customers. After a repair, you submit the invoice to FietsROB and they will then pay the invoice to you.

Warranty is provided via the usual route with the manufacturer of the bicycle.

Ubench, the FietsROB platform, is compatible with the following cash register systems:

• Cyclesoftware (reachable via 073 303 00 50 or [email protected])
• Wilmar (reachable via 034 244 15 96 or [email protected])
• Vendit (reachable via 010 442 44 20 or [email protected])

Is this link not yet visible in your cash register system? Please contact the helpdesks of Cyclesoftware, Wilmar or Vendit. Your username and password are required for this (see emails from Ubench).

Don't worry, ultimately the invoicing will be done via our platform and that of FietsROB. If you don't have a cash register system but you still want to make a request, log in to the FietsROB platform

If you have not received login details from Ubench, you have lost your login name, you have questions about the content or amount of the service package or if you want to make a request via the platform and need help with this, you can contact FietsROB:

T: 085-0215273

E: [email protected]

If you have lost your password, you can request it via the link https://www.ubench.com/ubench/. Then click on "Having trouble logging in?" and request your password with your obtained username.

Contact your cash register registration system if you have problems logging in to FietsROB and you have already received the login details from Ubench.

No, FietsROB is not brand dependent and provides service for every type and brand of bicycle.

After you have logged in, you will see 6 tiles. Click on the first tile: "New request". Then enter the frame number or the contract number of the customer. If your request is interrupted in the meantime, there is a number at the bottom right of each tile where you can pick up the request again. You can then go through the rest of the tiles

This depends on your own administration. FietsROB only sees 1 invoice coming in, as does the customer. We advise to put the same number on both invoices. You can easily find this by adding alphabetical or numerical additions to your reference.

The selected Service and Maintenance package is linked to the frame number. The frame number can be found in the Lease a Bike platform. The options are: Basic (up to €100 / year), Standard (up to €150 / year), Speed-pedelec (up to €300 / year) and the Premium package (no limit)

Your request will be available at the tile "Request approved". Complete the process here by entering the correct dates and then create the invoice with your own reference (invoice number). Send it and save the PDF that is created in the platform for your internal administration. After this, the invoice is automatically sent to FietsROB and finally paid to you.

On the FietsROB platform via the "Rejected" tile. In your cash register system you will also receive a notification or the status will change to "rejected". At that moment you cannot continue with your application. FietsROB will always indicate via notes why something has been rejected and will help you to complete the application properly.

In this case, you will receive a portion of FietsROB reimbursement. The excess of the annual budget must be invoiced directly to the employee.

Yes, you can adjust the amount of the parts up to the indicated maximum price. If you enter a higher amount than indicated, you cannot claim this part at FietsROB. The labor costs cannot be adjusted further - these are fixed.